Associate Account Manager (Aetna International)

ce management in support of business objectives and to achieve customer satisfaction.Aetna International is looking for a motivated, energetic individual to join our Government Segment Account Management Team. Preferred work location in Washington DC/Virginia area. Alternate locations in New York City or Philadelphia may be considered. Applicants should be comfortable working with international diplomats and staff in a dynamic, multi-cultural environment.The Associate Account Manager for this important position will be assigned a specific book of business, and will be responsible for managing the day to day incoming requests from producers, plan sponsors, in addition to supporting the Account Manager as requested.As the Associate Account Manager, the candidate will:

• Develop and maintain mutually-favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service.

• Communicate and present information to audiences at all levels, both internally and externally.

• Meet both virtually and, at times, directly with customers and brokers, as needed.

• Work to develop and maintain proficient understanding of the international employee benefit business environment.

• Respond to customer benefits questions, and clarifications on billing, eligibility, and claims processes.

• Retain and grow the client relationship and effectively position our products with an emphasis on expanding our book of business.

Required Qualifications

• 2-5 years industry experience, with experience in Self- funded customers preferred.
• Customer service experience, preferably with complex accounts. Includes multi-functional experience, e.g., underwriting or sales support.
• Must be able to Travel up to 20% (Possible out of state travel).
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams).
• Insurance license, as required by state law, is a plus but not required upon hire.
• Ability to work independently and with a team to deliver outcomes and drive results.

Preferred Qualifications

• Bilingual.

• 2-3 years Account Management experience.

Education

• Bachelor' Degree or equivalent work experience (HS diploma + 4 years relevant experience).

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 07/18/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.