#R0645412_1014
that will drive efficiencies. This position will report to the Lead Director of Medicare Grievances.This position has high visibility across the complaints organization, so great communication skills are required. This position requires strong interpersonal abilities and excellent analytical skills.Core Responsibilities:
Perform data / analytics to inform decision-making across the organization
Contribute and help to drive forward (under the direction of management) key process improvement-focused initiatives
Develop and maintain regular reporting, driving insights and action items to improve performance
Collaborate with other team members, as well as cross-functional team members to drive initiatives forward to successful completion
Develop materials and lead discussions with relevant organizational leaders
Create Quickbase databases to help the operations team track their tasks
Manage existing Quickbase maintenance for any changes needed
Create and contribute to presentations for senior leadership-level audiences
Other duties, as assigned
Required Qualifications
Preferred qualification
3-5 years of Proficient in Excel, PowerPoint, QuickBase; experience with Alteryx, SQL or other programming languages a plus.
4-5 years of Medicare experience.
1-2 years of Operations background preferred.
Medicare complaints 1-2 years.
Education
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$46,988.00 - $122,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 07/25/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.