Customer Service Representative - Medicare (Bilingual Creole)

viding proactive, innovative, and empathetic support that exceeds expectations. Our CSRs are trusted advocates who help members navigate their healthcare journey with confidence and care.Location: Remote (Permanent Work from Home)Time Zone Requirement: Candidates must reside in Eastern Time Zone (EST). Florida location preferred.Training & Schedule:

• Training: 10 weeks, full-time (8 hours/day), Monday-Friday, 8:30 AM - 5:00 PM EST. No time off is permitted during training.
• Permanent Schedule: Shifts may begin as early as 8:00 AM and end as late as 10:00 PM EST. Schedules are updated quarterly through a shift bid process based on employee performance, attendance, and behavior; open schedules are determined by business needs and managed by Workforce Management (WFM).

Key Responsibilities

• Respond to Medicare Advantage member inquiries via inbound calls, online messages, and written correspondence.
• Provide personalized, compassionate service with patience and professionalism.
• Navigate multiple systems efficiently to resolve complex issues.
• Participate in ongoing training and self-development opportunities.
• Collaborate with team members to ensure a seamless and positive member experience.
• Demonstrate adaptability in a dynamic, fast-paced environment.

Required Qualifications

• Bilingual in Creole and English
• 1+ years of customer service experience
• 1+ years of experience in health insurance or a related field

Preferred Qualifications

• Experience serving the senior population
• Familiarity with medical terminology
• Knowledge of Medicare or other health insurance plans

Education

• High School Diploma or equivalent

What We Offer

• Permanent remote work with virtual training
• A supportive and inclusive team environment
• Opportunities for career growth and advancement
• The chance to make a real difference in the lives of our members

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 06/27/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.