Health Plan Client Support Specialist - Representative l - PST or MST Preferred

upport. An HPCS Specialist - Rep I is expected to professionally manage a high volume of correspondence to include but not limited to phone calls, emails, and SalesForce cases from clients and internal partners to ensure that issues are resolved both promptly and accurately. Correspondence should be professional, thorough and deliver a clear message.The HPCS Specialist - Rep I will continuously evaluate and identify opportunities to drive process improvements that positively impact the client/member experience.The HPCS Specialist - Rep I will work collaboratively with internal/external business partners to provide solutions for our clients/members. Rep I's are expected to take responsibility for following through and bringing outstanding issues to closure on the initial contact with the client.The HPCS Specialist - Rep I is expected to promote a positive team environment and seek opportunities to develop professional expertise that support their goals and the objectives of the company.Candidate must be in Pacific or Mountain Time Zone

Occasional need for scheduled overtime, weekend and holidays as determined by business need (Ex: "Welcome Season") Required Qualifications:
3+ years of experience in a complex, high-impact customer interfacing roleEducation:
High School Diploma or GED required
Bachelor's degree preferredResponsibilities:

• Effectively resolve issues with the ability to remain calm and professional in emotionally charged situations while deescalating clients/members issues.
• Able to effectively utilize resources such as company tools, databases, and/or references.
• Works collaboratively with both internal and external business partners to provide swift resolutions to our clients/members.
• Consistent performance that meets/exceeds established goals (Example: Attendance, Work Quality, and Personal Development, etc.).
  • Entering data into SalesForce daily
  • Meet Salesforce performance goals
• Self-audit of all communications and work completed is required.
  • This includes all proof reading of emails, case comments and systems entries (i.e.: PeopleSafe activities and RxClaim entries)
  • Utilizing spell-check and grammar check are required
• Emulating CVS Health values of Innovation, Collaboration, Caring, Integrity, and Accountability.
• Utilize all available tools and resources including but not limited to Microsoft Office, OneNote, Client Support work instructions, PeopleSafe, RxClaim, and the Source for continual improvement to provide world class customer service to our clients/members.
• Proficiency in pharmacy outreach campaigns and taking incoming client calls.

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 01/26/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.