Help Desk Support Spec

ic MacOS, Windows OS devices for external provider Signify Health employees

• Respond, coordinate, and monitor hardware fulfillment requests for iPad and peripherals

• Escalate and manage tickets transferred to other departments

• Keep customers and tickets documentation up to date

• Respond to customer questions and as needed guide customer to resolution

• Follow up with customers on unresolved issues for reopened tickets and callbacks

• Actively demonstrates teamwork at all times by collaborating on ad hoc projects

• Ability to work occasional overtime, weekend, and holidays

Required Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service related experience

Preferred Qualifications

• Minimum 1 year of successful work with technical support in a helpdesk environment
• 'Customer First' Mindset and Collaborative
• Experience supporting Windows OS / Hardware, Apple iOS/ Software / iPad hardware via phone and email
• Proven analytical and problem-solving abilities
• Experience with Helpdesk ticketing systems
• Strong customer service skills (Written and verbal)
• Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) preferred

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 07/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.