Pharmacy Services Representative - Phone Agent

next step in furthering your career?This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our company's reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.This is a full time position. We're open Monday through Friday from 8am-6pm and you must be willing to work 40 hours within this schedule. No weekends, limited holidays and covered parking on-site.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.Our application process is 2 simple steps.
-Apply online
-Take your time while completing our Virtual Job Tryout (VJT)Required Qualifications
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service.
• Customer service orientation and ability to adapt/respond professionally
• High volume phone contact handling and verbal communication skills including active listening
• Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
• Ability to multi-task, prioritize and manage time effectively
• Problem solving skills, conflict resolution, and ability to think under pressure
• Use of empathy and patience when dealing with confused or irate customer
• Attention to detailPreferred Qualifications
• Six months experience handling and resolving a high volume of complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, prescriptionsEducation

H.S. Diploma or equivalent. Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements.Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsThis job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.