Pharmacy Technician

ient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.

Once in role, Pharmacy Technicians are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Pharmacy Technician duties will be restricted by the manager at first until the Pharmacy Technician completes all necessary requirements.  
  
Responsibilities include:  
• Living our purpose of "Bringing our Heart to Every Moment of Your Health" by engaging with customers, in-person and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.  
• Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.  
• Effectively following workflow procedures with an in-depth understanding of each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed.  
• Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returns-to-stock, waiting bin inventories, etc.  
• Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; remaining flexible and opening availability to help meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively.  
• Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security.  
Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, e.g. point-of-care testing and offsite clinics.  
  
Where applicable, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:  
• Preparing and administering vaccines to patients  
• Educating patients about vaccines and answering questions to obtain informed consent  
• Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements  
• Reviewing and collecting patient information; tracking and documentation per patient  
• Monitoring and managing vaccine supplies  
• At all times, strictly complying with all relevant internal and external policies and procedures relevant to immunizations and vaccines

• Job Description
  Job DescriptionAt CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate CVS Health's HeartAtWork behaviors, HelpingWithHeart Actions, and contribute to a safe and inclusive culture where all people feel valued and empowered.Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Where applicable, this may include, but is not limited to, the accredited company-provided ASHP/ACPE training program. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

  • Living our purpose of "Bringing our Heart to Every Moment of Your Health" by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following WeCARE workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by Helping With Heart: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

  Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:

  • Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines

  • Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions

  • Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements

  • Reviewing and collecting patient information; tracking and documenting for each applicable patient

  • Monitoring and managing vaccine supplies

  Primary Job Duties & Responsibilities:

  1. Prescription Fulfillment and Inventory Management - Estimated % of Time - 45%

  • Takes direction from the Pharmacist-on-duty and contributes effectively to maintaining workflow excellence throughout the shift; rotates through workstations as directed by the workstation assignment board and/or Pharmacist-on-duty or Lead Technician

  • Production: Produces prescriptions in accordance with WeCare workflow SOPs, including but not limited to accurate product selection, counting, labeling, photographing, and bagging prescriptions (where applicable) under Pharmacist supervision; follows inventory management best practices (such as utilizing the return-to-stock vial first and dispensing in manufacturer packaging when able) while in production to improve pharmacy inventory excellence

  • Drop-off: Triages prescriptions for data entry, inventory availability, insurance claim processing, and insurance rejection resolution

  • Completes and/or ensures completion through delegation of inventory management activities, as directed by pharmacy systems and Pharmacist-on-duty, including but not limited to:

  • Daily product cycle counts

  • Reviewing and maintaining QI, including notifying patients of out-of-stock medications

  • Warehouse and outside vendor pharmacy ordering

  • Timely check-in and shelving of delivered product in appropriate bays

  • Monitoring and management of vaccine supplies and proper vaccine storage

  • Waiting bin inventories and returns-to-stock

  • Pulling of outdates and completion of one-by-one Inmar returns

  • Additional returns (e.g., OV Returns, Warehouse Returns, StrongPak, etc.) and Rx Redeploys, as directed

  • Timely action to remove and return recalled product

  • Review of monthly Inventory Excellence reporting with the pharmacy leadership team; action planning and pharmacy team follow-up to address key opportunities for improvement

  • Serves as the point person for annual inventory and all pharmacy resets/planograms, as delegated by the Pharmacy Manager and Lead Technician

  • Uses good judgment to engage Pharmacist for clinical oversight and support when needed; proactively calls for backup and/or asks for help as required by real-time business needs

  • Collaborates with and supports other pharmacy team members to keep workflow on-track

  • Helps to maintain a clean and neat pharmacy environment (e.g., vacuuming, dusting shelves, trash removal, etc.)

  2. Customer Service and Patient Care - Estimated % of Time - 45%

  • Brings a patient-centric mindset to all workstations, especially pick-up and drive-thru, Helping With Heart and showing empathy in interactions with customers and other colleagues
  • At pick-up and drive-thru, operates pharmacy register and delivers patient service offerings as directed by system prompts and/or guidance of the Pharmacist-on-duty; monitors the length of the line and calls for backup from other Technicians and/or the front store team (as allowed by state Board of Pharmacy guidelines) to manage customer wait times
  • Proactively notifies patients of out-of-stock medications, when applicable; offers options to resolve urgent patient needs, such as medication and/or prescription transfers
  • Engages patients at pick-up with applicable service offerings, including and especially closing immunization gaps, maintaining integrity and customer-orientation in the delivery of all register prompts, and referring patients to the Pharmacist-on-duty for required counseling as directed by the system
  • Welcomes and encourages walk-in immunization opportunities; promptly flags these opportunities for the Pharmacist-on-duty or other immunizer to keep patients healthy; when an immunizer is not available, proactively schedules patients to return for an appointment to close immunization gaps
  • Is knowledgeable and engaging when talking to patients about our digital and loyalty offerings; welcomes and encourages patients to add front store products to their pharmacy order at pick-up
  • Answers the phone and/or returns patient voicemails promptly, using the Helping With Heart actions to understand and address patient requests
  • Executes telephonic patient outreach as directed by Patient Care Central and/or the Pharmacist-on-duty or Lead Technician; brings a spirit of Helping With Heart to engage patients to improve health outcomes
  • Uses good judgment to escalate challenging patient interactions to a more senior member of the pharmacy team, when needed
  • Delivers additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
  • Delivers service excellence by walking patients to the product in the aisle, when applicable

  3. Continuing Training, Compliance, and Pharmacy Team Culture - Estimated % of Time - 10%

  • Completes required ongoing compliance and role-based training in a timely manner, including maintaining certification and/or licensure as required by state Board of Pharmacy
  • Completes required monthly quizzes and other regular knowledge checks
  • Attends all required service huddles and/or action planning meetings
  • Regularly reviews communications (e.g., email, myWork, etc.) via computer, ironman, binders, and/or bulletin board to maintain awareness of pharmacy priorities, action plans, and changes to store processes and procedures
  • Listens and responds to feedback from the Pharmacist-on-duty; provides thoughtful and constructive feedback to peers and leaders; plays an active role in building a positive team culture where all colleagues feel safe, included, valued, and empowered
  • Complies with CVS Workplace Policies, including meal and rest break policies, bag check policies, and CVS Timekeeping and Payroll Practices policies regarding proper clocking in and out, and not working while off the clock

  Education

  Equivalent Experience - preferred

  High School Diploma or General Equivalent Development (GED) - preferred.

  Other Certification(s): Requirements vary by state - required

  Other License(s): Requirements vary by state - requiredPrior Relevant Work Experience****:

  1 to 3 years -preferredEssential Qualifications, Essential Functions & Preferred Qualifications: Essential Qualifications and Functions:

  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification

  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age

  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program

  • State-level licensure and national certification requirements vary by state

  • Regular and predictable attendance, including nights and weekends

  • Ability to complete required training within designated timeframe

  • Ability to complete required training within designated timeframe to fulfill the State's Board of Pharmacy and CVS requirements, including but not limited to ASHP/ACPE training program where applicable

  Attention and Focus:

  • Ability to concentrate on a task over a period of time

  • Ability to pivot quickly from one task to another to meet patient and business needs

  • Ability to confirm prescription information and label accuracy, ensuring patient safety

  Customer Service and Team Orientation:

  • Actively look for ways to help people, and do so in a friendly manner

  • Notice and understand patients' reactions, and respond appropriately

  Communication Skills:

  • Use and understand verbal and written communication to interact with patients and colleagues

  • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

  Mathematical Reasoning:

  • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription

  Problem Resolution:

  • Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options

  Physical Demands:

  • Be mobile and remain upright for extended periods of time

  • Lift, scan, and bag items

  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items

  • Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm

  • Extend hand(s) and arm(s) multiple directions to place, move, or lift items

  • Control precision; quickly adjust machines to exact positions

  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist

  • Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

  • Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.

  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately

  • Have the ability to receive detailed information through oral communication

  • Any additional tasks as directed by Supervisor or Manager

  Preferred Qualifications:

  • 1-3 years previous experience as a Pharmacy Technician

  • Previous experience in a pharmacy, retail, medical, or customer service setting

  • Ability to work in the home store, and across the market in other locations, to meet business needsOur diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.CVS Health is an equal opportunity employer. We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague Relations team at [email protected] status - non-exempt

• ID
  ID350020

• Job Classifications
  Job Classifications

  • 000031 - Pharmacy Technician (GL Type)

  • 29-2052 - Pharmacy Technicians (SOC Codes-United States of America)

  • 3-3B - (EEO Code and EEO Job Group-United States of America)

  • Job Management Indicator - (Job Management Indicator)

  • N/E - (Bonus Classification)

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Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$18.93 - $18.93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 07/22/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.