Pharmacy Technician, Participant Services

ant Services accept incoming calls related to requests submitted to Participant Services, resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involved extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work from Home, depending on several factors including site location, employee performance, department need, as well as other criteria.

Our Ideal candidates will be team-oriented, customer service focused, and able to identify process improvements . Also, being responsive, reliable and able to express assurance/confidence.Compensation Range: $18.00 - $19.75 (based on experience & certifications)

Schedule:

• Initial onsite training schedule 6:00am - 2:30pm AZ time.
• Work schedule can vary between the hours of 6:00am - 6:00pm AZ time, and will change to 1 hour later after November 10th, for daylight saving time.
• Monday - Friday, and eventually rotating Saturdays

Required Qualifications

• Experience with a Valid Pharmacy Technician or Technician Trainee License
• Experience in PC skills in Windows-based applications
• Advanced verbal and written communication skills
• Team-oriented, customer service focused, and able to identify process improvements
• Availability to work on a Saturday
• Responsive, reliable and able to express assurance/confidence

Preferred Qualifications

• National Certification (CPhT) preferred

• Ability to understand the audience you are writing to

• Analytical problem-solving skills.

• Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.

• Understand the importance of timely work and effective planning.

• The clear understanding of CVS/Caremark values and importance of customer satisfaction.

• Prioritizing and organizing workload in adherence to deadlines.

• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.

• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.

• Ability to multi-task with strong time management skills.

• Diabetic Supply knowledge

• Navigation of LINKS and Peoplesafe

Education

• High school Diploma or GED Required
• Valid Technician or Technician Trainee License active and in good standing in the jurisdiction where they practice Required

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 10/24/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.