Senior Manager, Service Operations-Meritain

rvice delivery.Cultivates strong relationships with the Field Account Executives. Account Managers. Brokers and Plan Sponsors. Understand and exceed service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develops solutions. Identifies customer specific service issues, identifies solutions, and leads resolution issues working with other areas to implementWhat you will do

• Communicate direction for client facing individual contributors, and ensures methods align with organizational goals and objectives.

• Identifies opportunities for process level design issues and synthesizes findings to generate solutions.

• Leads projects that deliver solutions to support continuous process improvement.

• Develops escalation team standards and evaluates operational metrics with key business partners, including business reviews with the executive level.

• Champions department position while acting as an advocate for clients and brokers.

• Collaborates with internal and external partners to analyze industry challenges, identify relevant solutions, and stay current with processes that connect operations, account management, clinical services, and claims adjudication, ensuring business continuity across the enterprise.

• Delivers both short- and long-term strategies, and processes to ensure compliance with enterprise standards and regulatory requirements.

• Proactively partners with operational departments in troubleshooting and escalating program issues

• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

• Mastery of growth mindset (agility and developing yourself and others) skills

Required Qualifications

• Proven experience as a People Manager (i.e. leading teams, projects, mentoring/training, escalations, hiring, performance management, team oversight).

• Minimum 5+ years of Client service/account support experience

• Healthcare experience and knowledge

• Adept at collaboration and teamwork

• Adept at execution and delivery (planning, delivering, and supporting) skills

• Mastery of problem solving and decision making skills

Preferred Qualifications

• TPA or/and Self-Insurance knowledge

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.Pay Range

The typical pay range for this role is:$67,900.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/17/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.