Senior Representative, Collections Omnicare (Remote)

tionship. Adherence to corporate and regulatory policies, negotiation of payment arrangements, and ability to understand contracts. Display a professional manner, offering solutions and suggestions for process improvements and working closely with Management to exceed collection goals.Key Responsibilities

• Effective and efficient resolution of client account balances within prescribed company and federal guidelines and policies via phone, letter and email correspondence.
• Identify targeted accounts for improvement in delinquency.
• Develop work out strategies with customers which includes payment plans, promissory notes, payment and release agreements, and settlement and release agreements.
• Responsible for reviewing customer contracts to ensure compliance.
• Advanced problem solving, analytical and interpersonal skills, demonstrating the ability to work with others from internal and external areas with various levels of authority/responsibility, while providing excellent customer service.
• Demonstrate the ability to identify and analyze trends and patterns.
• Able to work concurrently on several projects, each with specific instructions that may differ from project to project. Ability to work independently and be able to understand, carry out and provide detailed instructions.
• Other duties as assigned.

Required Qualifications

• 6+ months of experience in Accounts Receivables.
• 5 years of experience with Microsoft Office, including but not limited to Word and Excel.

Preferred Qualifications

• 3+ years of experience with Business to Business (B2B).
• Advanced knowledge of the healthcare industry is preferred, as well as working knowledge of Medicaid, Medicare & third-party insurance.
• Demonstrate a comprehensive knowledge of FDCPA, HIPPA, compliance guidelines and related laws and regulations.
• Knowledge in an internal billing and collections systems is preferred.

Education

• High School Diploma or GED or equivalent experience required. Bachelor's degree preferred.

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 05/26/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.