Staff Software Development Engineer / Colleague Experience

overall technical direction and innovation of the Colleague Experience / Digital Workplace department. Deep knowledge and experience with ServiceNow ITSM, ITOM, CSM modules, portal design, catalog management and deploymentWhat will you do?

• Collaborate with process owners to design and deploy ServiceNow portals.

• Build new and optimize existing workflows to enhance and simplify the colleague experience

• Maintain and manage ServiceNow Catalog items

• Proven ability to bridge technical knowledge and business needs to support scalable workflow redesigns.

• Leverages expertise to design and implement efficient and scalable solutions that meet business requirements and quality standards.

• Contributes to solution design and architecture discussions, collaborating with architects and senior engineers.

• Provides input on technical feasibility, performance optimization, and scalability considerations to ensure that the overall solution meets the desired objectives.

• Participates in code reviews and ensures adherence to coding standards, best practices, and quality guidelines.

• Communicates and coordinates with team members to ensure alignment, provide technical insights, and contribute to decision-making processes.

• Contributes to the adoption of best practices, new technologies, and tools to enhance productivity, efficiency, and quality.

• Participates in knowledge sharing activities, such as code reviews, tech talks, and workshops, to foster a culture of learning and collaboration within the team.

• Works with other developers and team members to implement complex features, enhance existing functionality, and ensure the delivery of high-quality code.

• Provides guidance and mentorship to junior developers, helping them improve their technical skills and grow professionally.

For this role you will need Minimum Requirements

• 7+ years of hands-on ServiceNow experience, designing, deploying, maintaining and improving / automating workflows ideally in the ITSM, ITOM, CSM, Onboarding, Offboarding, Catalog Management and Onboarding modules.

• 3+ years of Project Management / Scrum / Agile experience.

• Adept at problem solving and decision-making skills.

• Adept at collaboration and teamwork.

• Adept at execution and delivery (planning, delivering, and supporting) skills.

• Able to support east coast business hours.

Preferred Qualifications

• ITIL V4 Certification

• Service Now Developer / Implementer Certification

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/15/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.