Manager - OTC Business Analysis

e management of banking operations, as well as incoming and outgoing payments and internal allocations.

About the Role

The Manager - OTC Business Analysis plays a pivotal role in elevating the end-to-end Commercial Experience within the Order-to-Cash (O2C) lifecycle. The role focuses on enhancing performance visibility, driving insights-led decision-making, strengthening O2C processes, and enabling transformation initiatives across markets.

Success in this role requires a strong process mindset, analytical rigor, agile ways of working, and the ability to influence cross-functional stakeholders.

Role Responsibilities

Performance Reporting & Insights

• Own the Commercial Experience performance reporting framework, including daily/weekly/monthly dashboards.

• Build automated performance and KPI reports leveraging Power BI, SAP data extracts, and advanced Excel modelling.

• Generate actionable, data-backed insights to improve O2C KPIs

• Conduct deep dives, trend analysis, and root-cause assessments to identify systemic issues and improvement opportunities.

• Partner with leadership to define performance KPIs, scorecards, and analytics models that drive strategic decision-making.

• Develop self-service insights and reporting tools to empower commercial, finance, and supply chain stakeholders.

Process Transformation

• Lead/ Support continuous improvement and transformation initiatives across the O2C value chain.

• Apply agile principles (sprint planning, backlog prioritization, iterative delivery) to drive rapid process enhancements.

• Support design, testing, and rollout of new tools, digital solutions, SOPs, and workflow improvements.

• Collaborate with process mining teams to identify bottlenecks, inefficiencies, and automation opportunities.

Order-to-Cash Operations Expertise

• Utilize deep functional knowledge of order management, billing, pricing, credit controls, and cash processes, with a strong preference for FMCG/AlcoBev industry experience.

• Ensure accurate and timely order execution and proactive issue resolution for markets supported.

• Partner with Sales, Supply Chain, Finance, and Customer teams to improve end-to-end commercial operations and customer experience.

Skills & Qualifications

Must-Have

• 8+ years of experience in Order-to-Cash operations.

• Hands-on experience in FMCG or AlcoBev industries.

• Strong analytical capability with expertise in Power BI, SAP, and other MS Office tools (Excel, PowerPoint).

• Demonstrated ability to convert data into meaningful business insights and recommendations.

• Introduce industry benchmarks, best practices, and external insights to elevate O2C maturity and commercial experience.

• Challenge conventional approaches and propose innovative, out of the box solutions to strengthen process efficiency, digital enablement, and customer experience.

• Strong stakeholder management and communication skills.

Preferred

• Experience in agile methodologies.

• Background in Lean, Six Sigma, or other continuous improvement methodologies.

• Exposure to process mining tools (e.g., Celonis, Signavio, UIPath Process Mining).

Key Attributes

• Agile, transformation-oriented, and proactive change mindset.
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally and influence without authority.
• High ownership, attention to detail, structured thinking.
• Thrives in fast-paced, complex, and dynamic business environments.