Associate Manager, Customer Support - In-Store

reating a positive, collaborative, and high-performing team environment.

• Improve Support Processes. Build and refine support workflows to drive greater efficiency and better customer outcomes.

• Coach for Performance. Monitor team performance through key metrics, providing regular feedback and coaching to help team members grow.

• Resolve Complex Issues. Serve as the regional expert by handling escalated customer concerns, collaborating with Product and Engineering to ensure timely resolution.

• Collaborate Across Teams. Work closely with teams like Customer Success and Product to share customer feedback and improve the overall customer experience.

• Analyze Support Trends. Use data to identify patterns, uncover gaps, and find opportunities to enhance support quality and efficiency.

• Shape Strategy. Contribute to the development of our broader support strategy, ensuring it aligns with company goals and scales with the business.

We're excited about you because...

• You have 3+ years of experience leading customer support teams, with SaaS experience as a plus

• You know how to inspire, coach, and develop a high-performing remote team

• You care deeply about delivering an outstanding customer experience every time

• You're a clear and confident communicator, both in writing and in person

• You're a strong problem solver who can handle complex and escalated issues with ease

• You're comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards

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About SevenRooms

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best-in-class tools for marketing, operations, and guest experience - all deeply integrated with its industry-leading CRM - SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel - from discovery and delivery to on-premise dining.

As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants - and their customers - wherever they are.