Senior Manager, Trust and Safety

ll users. Candidates should have a strong attention to detail, be execution oriented, have strong business acumen, superior analytical and writing skills, and should be enthusiastic, well organised, and a team player. Strong interpersonal and communication skills, the ability to operate in a fast-paced environment, and a healthy dose of humour and humility are also essential. This role will report directly to the Trust and Safety leadership team with a dotted line report into APAC Strategy & Operations team at DoorDash and will work on both reactive and proactive trust and safety solutions.

You're excited about this opportunity because you will...

• Develop and build a holistic gold-star Trust and Safety function at DoorDash Australia, building proactive and reactive Trust and Safety solutions to promote both online and offline trust and safety for the DoorDash platform.

• Provide oversight for escalated requests across our safety lines of business, challenging yourself and your team to solve the most complicated and interesting problems our users face.

• Coordinate closely with global Community Response Operations teams, and local stakeholders to drive handling excellence and act as a local point of contact and subject matter expert.

• Be accountable for the continuous improvement of safety processes and policies, leveraging customer and team insights to drive positive and meaningful change.

• Collaborate with almost all departments to champion a culture of trust and safety within the organisation, advocating for its importance across all levels and functions

• Lead internal operational work flows, including quality assurance, analytics and reporting, research, training and development.

We're excited about you because...

• You have a genuine passion for trust and safety and numerous years of experience in the space - your empathy (EQ) shows through but you also have the IQ to develop and drive towards key performance metrics around trust and safety.

• You have proven experience coordinating with Legal and Support Teams on escalations when needed.

• You have strong organisational skills, an ability to juggle multiple projects at a time in a fast-moving, quickly-changing environment, both collaborating as a team and working independently.

• You're a creative problem solver and strategic thinker. You love thinking about new opportunities or process improvement potential.

• You can roll up your sleeves and have a positive attitude - no task is too big or too small!

• You have a positive attitude (no task is too big or too small!)

• Bachelor's degree required

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.