Strategic Partner Manager

• Manage merchant relationships across your book of business, while building towards the team's goals

• Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts

• Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products

• Use data to test daily operational processes to keep our merchants efficient

• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

We're excited about you because...

• You have 4+ years of experience in a client-facing sales / account management role or related experience

• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption

• You are a thoughtful, merchant first thinker who can create data-driven recommendations using excel (can maintain complex spreadsheets) and google sheets

• You navigate sales tools with ease (Salesforce, Sales Navigator)

• You happen to also be fluent in French (not required)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.