Analista de Atendimento ao Cliente Trilíngue (Híbrido)

Equinix

4.7

(54)

Rio de Janeiro, Brazil (Remote)

Why you should apply for a job to Equinix:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 93% say women are treated fairly and equally to men
  • 94% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Health, Dental, Vision, Life, Temporary & Long-term Disability Insurance
  • Internship Programs with Universities by partnering with local universities all over the world
  • Education, Training, Tuition & Certification Reimbursement
  • #JR-151125

    Position summary

    fará:**

    • Fornecerá suporte atendendo a solicitações, dúvidas e perguntas do cliente por e-mail, telefone ou chat ao vivo, solucionando problemas, documentando, escalando e gerenciando a resolução de problemas no melhor interesse do cliente e da empresa;

    • Poderá fornecer suporte em 1 ou mais idiomas;

    • Trabalhará em tarefas fora da fila atribuídas pela gerência;

    • Será responsável por alertar os líderes de equipe e gerentes sobre discrepâncias;

    • Desenvolverá conhecimento e aprende sistemas de negócios (por exemplo, Siebel, CSC, ECP) dentro do GSD;

    • Reconhecerá e escalará quando os processos padrão não estão funcionando corretamente.

    O que você precisa ter:

    • Necessário experiência anterior com Atendimento ao Cliente;

    • Disponibilidade para trabalhar na escala 4x2 das 21h às 6h ou de 12h às 21h

    • Inglês intermediário/avançado ara conversação e outro idioma.

    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

    Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

    Why you should apply for a job to Equinix:

  • 4.7/5 in overall job satisfaction
  • 4.7/5 in supportive management
  • 93% say women are treated fairly and equally to men
  • 94% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Health, Dental, Vision, Life, Temporary & Long-term Disability Insurance
  • Internship Programs with Universities by partnering with local universities all over the world
  • Education, Training, Tuition & Certification Reimbursement