Associate, HR Services - Content Management and Employee Communications

Services - Content Management and Employee Communications

Job Overview:

The Associate, HR Services - Content Management and Employee Communications writes and maintains knowledge articles for employee and manager use, creates process documents and guides for HR team use, and drafts communications related to HR services. The Associate, HR Services - Content Management and Employee Communications will have excellent writing skills, a good understanding of HR processes, and the ability to present complex information in an easily understandable format.

Key Responsibilities:

Content Creation & Management:

• Write, edit, and update knowledge articles, FAQs, and guides for employee and manager self-service.

• Assist in creating and maintaining process documentation and training materials for HR teams.

• Ensure all content is accurate, clear, and in line with company policies and procedures.

Employee Communications:

• Draft and revise communications related to HR services, policies, and initiatives.

• Support the development of communication plans to effectively distribute information across the organization.

• Coordinate with HR and other departments to ensure consistency in communications.

Content Support & Collaboration:

• Provide support in managing content on HR portals and internal communication channels.

• Collaborate with HR teams to gather necessary information for content development.

• Respond to content and communication-related inquiries from employees and managers.

Project Assistance:

• Support the HR communications team in various projects and initiatives.

• Contribute to the continuous improvement of content management and communication strategies.

Qualifications:

• Bachelor's degree in Communications, Human Resources, Journalism, or related field.

• 1-3 years of experience in content creation, HR communications, or a similar role.

• Strong writing, editing, and proofreading skills.

• Basic understanding of HR processes and practices.

• Proficient in MS Office and content management tools.

• Excellent communication and collaboration skills.

• Detail-oriented with a commitment to accuracy.

• Ability to handle sensitive information with discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.