#JR-146905
l Estate Welcome Desk Host
The Welcome Desk Host is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees. As a representative of Equinix and the CRE org, the host will play a crucial role in creating an environment that is welcoming, professional and reflects our company values.
Success Behaviors
Maintain a consistently positive, pleasant and helpful demeanor at all times and remain calm under pressure
Project a welcoming attitude by offering a warm and friendly smile, and open body language
Dress the part; smart/tech casual, present as professional, neat, and well-maintained
Be an energetic person displaying a customer-centric attitude
Excel as an effective communicator
Responsibilities
Welcome Desk:
Act as the "face" of Equinix, creating a positive vibe/first impression at the office front desk/entry area
Greet visitors and employees, CRE's customers, engaging in conversation upon arrival and departure
Anticipate and fulfill guests' needs; striving to exceed their expectations
Answer questions from customers related to the building, including wayfinding, policies and procedures, and etiquette
Coordinate visitor check-ins and security procedures using the Envoy visitor management system
Notify Equinix employee hosts of their guest's on-site arrival
Manage the distribution of security badges, and reconcile visitor logs
Maintain awareness of potential office security issues and communicate concerning issues to the local CRE metro lead, building security when appropriate, and the risk management team management tool, ensuring compliance with company policies
Maintain an orderly and presentable lobby, moving deliveries or broken items out of site immediately
Assist with onboarding new employees by providing essential information and resources, supporting no dead ends
Events and Employee Engagement:
Build a welcoming and collaborative community environment amongst our customers through events
Cultivate a positive vibe through fun and engaging activities at the front desk
Plan and support coordination, promotion, set-up and clearing of on-site CRE led or supported events
Assist with scheduling and managing meeting rooms, including arranging necessary equipment, supplies and catering for All Hands events
Partner with We Are Equinix and Equinix Employee Connection Network teams to create inclusive events
Provide surprise and delight customer opportunities
Office Communications:
Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
Ensure timely and professional communications to internal and external stakeholders
Serve as liaison between employees and various departments, addressing any workplace-related concerns or inquiries
Building Operations:
Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
Provide direction, information to vendors, service providers and Corporate Real Estate staff as required to ensure excellent coordination
Assist with the office ticketing system and follow up on ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends
Support employees with business card ordering
All of this while illustrating Equinix's core values and working towards achieving our mission of delighting our customers
Business Continuity & Compliance:
May act as a representative of the safety committee team
Maintain proficiency in fire, safety, security and emergency procedures as per the Playbook
Required Skills
Customer Service or hospitality experience
Strong interpersonal skills
Presentable and professional demeanor
Fluency in written and verbal English
Strong written communications skills - clarity and grammar - for employee facing materials
Confidence and experience interacting with individuals at all levels
MS Office skills, particularly Outlook, Excel and Word
Office administration skills
Preferred Skills
Genuine enthusiasm and creativity
Initiative-driven mindset
French language skills an advantage, but not a requirement
Seeks to continuously improve processes, systems, and overall client satisfaction
Sensibly balances timely and efficient delivery with tact and diplomacy
Knowledge of general business, facilities management, and office support services
Ability to develop and manage resources and programs independently
Understanding of business planning, goal setting, and budgeting
Familiarity with work order ticketing management systems
Education
Desired bachelor's degree or 5 years of work experience with a focus in hospitality management preferred, or coursework related to the job description.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.