Customer Project Manager, Customer Service Delivery

o ensure projects land successfully.

This role suits someone who enjoys structured delivery, customer interaction, and technical collaboration in a dynamic environment.
What You'll Do

• Lead multiple customer projects from kick‑off to delivery, on time and in scope

• Act as the main point of contact for customers, running status meetings and managing expectations

• Build and manage project plans, risks, and dependencies

• Coordinate engineering, operations, and service delivery teams

• Translate technical solutions into clear, customer‑friendly updates

• Track progress, manage change, and report on milestones and KPIs

What You Bring

• Experience delivering customer‑facing projects in cloud, hosting, managed services, data centres, or IT infrastructure

• Solid understanding of cloud, networking, and/or virtualisation concepts

• Strong organisation and communication skills; comfortable managing multiple projects

• Customer‑focused, proactive, and solution‑oriented

• Fluent in English and Dutch

Nice to Have

• Project management certification (PRINCE2, PMP, Agile)

• Experience with enterprise or global customers

• Familiarity with tools like Salesforce, ServiceNow, or Smartsheet

Why Join?

• Deliver high‑visibility projects for global customers

• Grow your expertise across cloud, hosting, and managed services

• Work in a collaborative, inclusive team with real customer impact

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here**.**
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.