Data Center Customer Operations Engineer III (Tokyo) - カスタマーオペレーションズエンジニア 3 (東京)

gement / Reporting

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times

• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests

• Ensures adherence to commit times within standard operating procedures

• Maintains detailed written records of all work activity

• Updates local asset databases and other systems

Installations

• Rack and stack semi-routine customer equipment tickets

• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)

• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects

• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

• Supports semi-routine standard operating testing and standard operating installations of customer assets

• Supports standard operating procedures of layer 1 cross-connect certification testing

• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary

• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements

• Delivers a high level of service and an excellent customer experience when interfacing with customers

• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines

• Supports customers on-site by through access control and escorting services

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision

• Supports vendors on projects

• Supports physical customer audits

Training

• Completes all assigned training in a timely manner

• May provide support to new hires

Qualifications

• Typically requires a high school diploma and 1-2 years of equivalent work experience

【ポジション概要】

世界最大級のデータセンターを運営する当社で,ITインフラの根幹を支える重要なポジションです。お客様のビジネスを支える「現場のプロフェッショナル」として,物理的なネットワーク・インフラ作業を中心にご担当いただきます。

【主な業務内容】

• データセンター内での代行作業
  機器の運搬・搭載,ケーブリング,目視確認など,お客様の依頼に基づく作業

• ネットワーク配線作業

• お客様の入館対応

• 書類作成などの事務業務

• ※情報処理やソフトウェア業務ではなく,物理的なネットワーク・インフラ作業がメインです。

【この仕事の魅力】

• 世界トップクラスのデータセンターで,ITインフラの基盤を支えるやりがいある仕事

• 未経験からIT業界にチャレンジ可能！研修制度あり

• 英語スキルを活かせるグローバル環境

• シフト勤務で月16日勤務,プライベートも充実

【応募資格】
必須条件

• 日本語でのコミュニケーションスキル(JLPT N1相当)

• ビジネスでの英語使用経験

• 社会人経験1年以上(業界・職種不問)

• 体力に自信がある方(業務の半分以上は体力仕事)

• 外国籍の方は「技術・人文知識・国際業務」ビザ必須

• 業界未経験・第二新卒歓迎

歓迎条件

• サポートセンターでのオペレーション経験

• 営業・接客経験を活かしてIT業界へキャリアチェンジしたい方

• IT業界でのビジネス経験(ヘルプデスク,インフラ運用など)

【勤務地】
東京都内の自社データセンター
【勤務時間】
シフト勤務(月16日前後)

• 8:00～20:30

• 20:00～8:30

【休日休暇】　

　•年次有給休暇(初年度最大12日)

　•病気休暇

　•忌引休暇

　•産前産後休暇,育児休暇

　他

【給与】 前職の年収,経験を考慮し,ご相談の上決定させて頂きます

【待遇・福利厚生】

　•給与改定年1回

　•賞与年1回

　•確定拠出年金制度

　•従業員自社株式割引購入制度

　•各種社会保険完備(雇用,労災,健保,厚生年金)

　•資格取得支援制度

　•公認クラブ活動支援制度

　•メンタルヘルスカウンセリング

　•慶弔見舞金(結婚祝金,出産祝金,弔慰金等)

　他

【勤務地】都内自社データセンター

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