Data Center Technician (Lisbon) entry to intermediate level

y and is vital to our success.

Why Join Us?
We recognize that many applicants hesitate to apply unless they meet 100% of the requirements. At Equinix, we value diverse experiences and backgrounds. If you're excited about this role and believe it challenges you, we encourage you to apply regardless of any reservations.
Job Summary
The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision.
Key Responsibilities:
Queue Management / Reporting

• Promptly review and respond to work order requests.
• Collaborate on higher-level orders as needed.
• Maintain comprehensive documentation in the ticketing system.

Installations

• Rack and stack semi-routine customer equipment.
• Support routine installations, including ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.

Cross-Connect

• Assist with standard cross-connect work orders, including installation, terminations, and modifications.

Testing / Troubleshooting

• Support basic testing and installations.
• Assist with Layer 1 cross-connect certification testing.
• Perform semi-routine testing as advised.

Stakeholder Partnership

• Support operations and security teams as needed.

Customer Management

• Ensure customer satisfaction by adhering to order execution requirements.
• Provide exceptional customer service.
• Aid in managing time expectations for new deployments.
• Offer on-site support through access and escorting services.

Requirements

• Language Skills: Proficiency in Portuguese and English.
• Educational Background: Completed training in IT or Telecommunications Engineering.
• Experience: Work experience in the IT field
• Customer Service: High customer and service orientation.
• Work Ethic: Independent and meticulous work approach.
• Technical Skills: Very good computer skills.

What We Offer

• Comprehensive and market-competitive remuneration package

• Permanent Health Insurance (PHI)

• You are entitled to 23 days holiday per annum in addition to any statutory holidays

• Restaurant Tickets and partly subsidised meals

• Employee Stock Purchase Plan ('ESPP')

• Excellent growth and advancement opportunities

• Internal training/development hub with continuous formative plans available to all

• An inclusive, balanced and friendly culture with our embedded ethos in which to strive on

• Employee Assistance Programme (EAP)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.