Global Client Service Analyst Intern

Service Analyst Intern

Who is Equinix?

Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.

An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you're a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.

Why Join Equinix?

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

• Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.
• Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.
• Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.
• Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition "Shark Tank." This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.

Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate.

Function, Team, and Role:

As a Client Service Analyst intern you will provides professional expertise on regional/global processes and procedures within a limited scope. You will work autonomously on activities within a limited scope, or wider efforts, under the supervision of senior team members (PA's) or manager.

Your work will contribute to the overall process design within the Customer Support (CS) scope, while anticipating the end-to-end process across other connected teams.

Assignment and Responsibility:

Customer Support
· Provides routine customer input in assigned projects and user acceptance testing (i.e. GSD CS supported languages)
· Learns to develop knowledge of Equinix products, and GSD CS processes/procedures
· Contributes and participates in continuous improvement of GSD CS core processes to ensure quality is maintained while efficiency is optimized
· Analyzes and develops basic solutions to routine problems by gathering and organizing relevant

Process (Data Analysis)

· Participates in specific GSD CS global process improvement projects within a limited scope

· Contributes to developed documentation creation (can be technical & non-technical) in collaboration with global teams
· Supports the global training team to roll out any new documentation to the support desk staff while consulting recommendations and requests with the senior team members

· Prepares communications to convey information clearly and effectively, in collaboration with senior team members

Business Systems

· Provides basic backup UAT support
· May assist in drafting global requirements in the global team

Requirements and qualifications:

• Being fluent in English, speaking and writing is a requirement.

• Important tools will be MS PowerPoint, MS word

• Proficient in Advanced Microsoft excel with experience in Data Automation

• Comfortable with independent learning and minimal supervison

• Third or final year Bachelor's undergraduate in Business or Science

• Available to work full-time for the entire duration of the Summer Internship Program (between May - August 2025)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.