HR Services Senior Analyst

enior Analyst

Job Summary:

As HR Services Senior Analyst you will be the subject matter expert who provides customer service support to managers and employees. You will be responsible to respond to employee inquiries, manage HR processes and services, handle data management in HRIS (Workday), collaborate with the payroll team, manage benefits operations, support audits, ensure compliance with local statutory requirements, and provide operational assistance as needed.

Responsibilities:

• Responsible for APAC Benefits, Rewards, and Payroll operations to achieve operational excellence.

• Handle and resolve escalations related to Benefits, Rewards, and Payroll.

• Maintain high-quality standards and adhere to service level agreements (SLAs) in designated functional areas.

• Coordinate with different HR operational teams to ensure data quality in HRIS (Workday) and Service Now. Generate various reports.

• Address operational issues and provide regular feedback to team members.

• Participate in ad hoc projects.

Qualifications:

• 6+ years of experience in human resources operations, preferably in the APAC region.

• HRIS data maintenance experience, preferably with knowledge of Workday.

• Good understanding of HR payroll processes.

• Team-oriented, detail-oriented, and follows procedures.

• Strong problem-solving skills and resourcefulness, able to work independently.

• Demonstrates strong security and confidentiality practices.

• Proactive, meticulous, and committed.

• Good team player, able to work with staff at all levels.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.