Managed Svcs Service Manager III

ison between our clients, internal technical teams, and sales organization. The Service Manager will play a key role in delivering operational excellence and driving customer success across Equinix Managed Solutions (EMS) offerings.

Responsibilities

Technical Service Management

• Serve as the primary point of contact for assigned customer accounts, ensuring seamless delivery and performance of EMS services

• Oversee the full lifecycle of IT services, from onboarding to offboarding, with a focus on proactive governance and continuous improvement

• Conduct regular performance reviews and provide insights into service health, optimization opportunities, and roadmap alignment

• Translate complex technical concepts into business-relevant recommendations for clients

Consultative Sales Support

• Partner with sales teams to support pre-sales engagements, helping to scope and position EMS solutions effectively

• Provide technical expertise during customer meetings, workshops, and proposal development

• Assist in crafting tailored solutions that align with customer needs and Equinix Managed Solutions capabilities, including Private Cloud environments, Backup and Storage Services, and Multi-Cloud Connectivity

Service Delivery & Escalation Management

• Coordinate with internal teams to ensure timely resolution of incidents and escalations

• Maintain high levels of customer satisfaction through responsive and transparent communication

• Support governance models that foster trust and long-term partnerships

Qualifications

• Bachelor's degree in Engineering, Information Technology, Business Administration, or related field

• Proven experience in service management, technical account management, or customer success roles

• Strong understanding of hybrid and multicloud environments, infrastructure-as-a-service (IaaS)

• Excellent communication and stakeholder management skills

• Ability to work cross-functionally with technical, sales, and operations teams

• Fluent in English & German

Preferred Skills

• ITIL certification or equivalent experience in service lifecycle management

• Familiarity with IaaS Platforms

• Experience supporting enterprise clients in complex IT environments

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.