Manager, Sales Transaction Support

Support

• Assists Sales Management with identifying and understanding process bottlenecks and inconsistencies, and works with cross-functional teams to eliminate areas of sales drag

• Implements and supports the consistent implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs

• Engages global peers to help define best practices and establish a collaborative forum for standardization

• Monitors and maintains the team's adherence to all SOX compliant responsibilities, as well as the integrity of all Salesforce and Siebel CRM data

Reporting & Business Analysis

• Manages various transactional support reporting and dashboard creation

• Designs and enables dashboards needed for operational visibility in to transactional KPI's and SLO compliance

• Monitors dashboards and is able to identify regional trends and make corrective actions as needed to maintain established KPI's

Process Improvement

• Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then uses staff to drive improvements and adoption

• Is able to work cross region to share best practices and accelerate adoption

• Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process

People Management

• Provides leadership and direction to the team to ensure overall success

• Drives accountability for the performance and results of direct reports

• Is responsible for all hiring decisions and activities including job definition, interviewing, selection, and onboarding

• Is responsible for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching and career development

• Ensures workload is balanced

• Assesses employee engagement and develops and implements strategies and programs to improve it

• Models the Equinix Culture and Values

Qualifications

• 7+ years related experience preferred

• 3+ years of people management experience required

• Bachelor's Degree required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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