NOC Service Engineer II

junior professionals. The position requires strong technical expertise, analytical abilities, and a commitment to operational excellence.

Responsibilities

• Proactively monitor the health and performance of global network infrastructure, servers, and systems.

• Identify, diagnose, and efficiently resolve network and system incidents.

• Maintain accurate and detailed documentation of incidents, problems, and solutions.

• Provide advanced-level technical support to internal teams and clients for complex issues.

• Participate in planned software and hardware maintenance activities.

• Collaborate closely with engineering and security teams to enhance network stability and integrity.

• Train and mentor junior engineers and new team members to support team growth.

Qualifications

• Bachelor's degree in Computer Science, Network Engineering, or a related technical field.

• Proven experience working in an NOC environment, preferably in a senior-level capacity.

• Deep knowledge of core network protocols such as TCP/IP, DNS, and DHCP, among others.

• Proficiency with network and system monitoring and management tools.

• Strong analytical capabilities and exceptional problem‑solving skills.

• Fluency in English (mandatory).

• Intermediate Spanish is considered a plus.

• Relevant certifications (CCNA, CCNP, CompTIA, etc.) are highly desirable.

• Availability to work on a 4x2 rotation shift from 07:30 to 16:30.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here**.**