NOC Service Engineer III

roviding an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.

This position requires an Active Top Secret US Government Clearance.

Responsibilities

Troubleshooting

• Troubleshoots network problems and outages and provides Level 3 Network Triage support

• Publishes and manages the NOC checklists for Tiers 1, 2, and 3

• Provides escalation level support for multi-vendor devices and owns the workarounds published for field support

• Performs network monitoring and creates end-to-end solutions that allow proactive monitoring

• Collaborates with vendors on hardware and software roadmaps, certifications, problems, and resolutions for better triaging needs

• Reviews and provides feedback on improving supportability and applicability of workarounds (for both internal and external communities)

• Delivers and increases effectiveness of reports, metrics on incidents and events

• Creates troubleshooting scripts and software

Sustaining Operations

• Performs software and device patch updates, network device monitoring, software patch updates, and network tools health check

• Validates the fixes, monitors the network tools, reports any device or software outages, and prioritizes the issues

• Creates network level reports or device level reports

• Runs periodic health audits for device and products

• Provides escalation on call support for NOC

• Performs capacity management for a given product in the region

Service Delivery

• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

• Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)

• Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)

Qualifications

Active Top Secret US Government Clearance is required

• 5+ years' experience

• Working-level experience in Network Operations which includes: monitoring power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network

• Able to work flexible schedule: weekday/night shifts, including weekends, and amendable to overtime

• Able to function in a 24/7 operation

• Able to work constructively in a team environment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.