NOC Service Engineering Intern (12 months internship)

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Our Network Operations Center (NOC) team is the frontline support for Equinix's diverse range of products and services. With a focus on network support, our NOC experts handle customer inquiries and troubleshoot issues swiftly and effectively. NOC monitors tickets and network activity, diagnosing and resolving problems promptly or escalating them to appropriate teams when necessary. The ideal candidate will have a strong interest in networking technologies. NOC Engineer Intern will be responsible for monitoring equipment spread across multiple sites and will require the ability to identify, prioritize, and resolve issues as they come up while keeping the relevant stakeholders informed as needed.

Responsibilities

Troubleshooting

• Troubleshoots network problems and outages and provides Level 1 Network support

• Actively works in performing network monitoring and creating solutions that allow proactive network monitoring

• Provides feedback and edits published checklists for L1 triage

Sustaining Operations

• Monitors network devices, software health and network tools health checks

• Monitors the network tools and reports any device or software outages, prioritizing the issues

• Creates and reports tickets for events and incidents

Service Delivery

• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

Qualifications

• Must be currently enrolled in an accredited university/college

• Available to work at least 30 hours per week during the academic year and full-time during vacation periods

• Ability to multi-task and work collaboratively and effectively in a fast-paced environment

• Excellent written and verbal communication skills, with business in English

• A strong interest in Computer Networking, System Administration, Application Support, Server-side Hardware, SQL/Databases, and APIs

• Analytically driven and detail-oriented, with working knowledge of the Microsoft Office Suite and an aptitude for learning new tools

Why Join Equinix?
At Equinix, we offer a unique 12-month opportunity designed to provide you with hands-on experience in a dynamic and innovative environment. This program is tailored to help you develop essential skills and gain valuable insights into the tech industry.

• Gain Practical Experience: You will work alongside experienced professionals on meaningful projects that contribute to our business objectives, allowing you to apply your academic knowledge in real-world scenarios

• Develop Your Skills: This opportunity will enable to enhance your technical and professional skills, preparing you for future career challenges. You will have access to various resources and tools to support growth

• Collaborate with Diverse Teams: Engage with colleagues from various departments, fostering teamwork and collaboration while gaining a broader understanding of our operations and culture

• Build Your Network: Connect with professionals across the organization, creating valuable relationships that can benefit your career development

How to Apply

Please submit your application by providing the following:

• Up to date resume that includes your availability (start and end date) and expected graduation

• Please apply to this job posting only if you are available for an internship during the stated period

What's next

The Equinix New to Career team will be reviewing applicants on a rolling basis and will reach out to applicants accordingly. We appreciate your patience while we consider your application. If you would like to learn about other career opportunities, we have to offer check out our careers page!

• Learn more about the program and what former interns have to say about their experience - https://careers.equinix.com/global-internship

• Watch this video to learn more on how Equinix is powering the worlds digital infrastructure. https://youtu.be/aTTIbsfP8j0

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.