Paid Voluntary Internship - Customer Success Intern (Chinese/Japanese/Korean speaking)

ing together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

This role is responsible for driving initiatives that enhance customer engagement, satisfaction and retention throughout the customer lifecycle. It supports operational excellence by assisting with communication during service disruptions and providing advance notice of upcoming maintenance and potential impacts-often through structured operational reviews.

Responsibilities

Onboarding:

• Facilitate customer onboarding, training (ECP, best practices), and resource sharing (user guides, FAQs, etc.).
• Develop and track success plans for effective adoption and value realization.

Service Communication & Operational Reviews

• Assists with communication during service disruptions, ensuring customers and internal teams receive timely and clear updates.

• Provide proactive heads-up notifications about forthcoming maintenance activities and any potential impact these may have - mostly delivered through structured operational reviews, where service performance, upcoming changes, and improvement opportunities are discussed with customers and internal stakeholders.

Customer Engagement & Insight

• Key liaison between Customer Success and customers, providing accurate and timely reporting on service performance and reliability.
• Share actionable insights gathered from operational reviews to support service improvement and account planning, ensuring that customers have a clear understanding of operational activities and any potential impacts.

Knowlege and Expereinces Required

• Proven experience in customer experience, upselling and retention, customer success (preferably in a B2B SaaS/Technology company)

• Experience working within account teams to align overall service management with customer and business objectives

Who you are:

• Final Year students or on track to graduate with Full-time bachelor's degree in late 2026 till Mid 2027

• Residing in Metro Manila during internship period

• Open to people with zero experiences as long as you can speak either of the third languages below

• Required languages: Proficient in either Chinese/Japanese/Korean

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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