Platform Operations Engineer

roviding an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Equinix, a leading colocation and digital services provider, is looking to add to our server Platform Operations team. Our goal is to make it easier for online innovators to succeed with infrastructure as they open the boundaries of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions.

This role can be remote or hybrid, depending on the candidate's location.

Responsibilities

Our ideal hire is motivated by what we're doing as a company, and eager to contribute by resolving issues, executing maintenance, and engaging with our internal teams to advance an awesome experience for our users.

• Be an active contributor to supporting customer critical issues, triaging, solving, and escalating to partner business units (network, engineering)

• Be on rotation for incident resolution

• Partner with Site Engineering to develop SOPs for the team

• Assist in the enrollment of new hardware onto platform

• Accept escalated customer calls to gain a better understanding of tools that might be needed

• Maintain and solve issues with custom scripting needs for our Operations team

• Troubleshoot and resolve hardware issues with our server inventory

Qualifications

• Superb communication skills

• Enjoys helping people succeed and finding ways to make it fun and easy for our users to utilize our platform

• Inquisitive leader with strong technical skills as a sysadmin, devops, and related functions

• Ability to standardize workflow and process, create related documentation, and training materials

• Strong development background including requirements gathering, scoping, development, and operational support of tools written in Python, Ansible, and Ruby on Rails

• Solid grasp of Linux and DevOps fundamentals, and you have a passion for all things networking

• Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.

• Knowledgeable on OSI Model, and has a basic understanding of BGP (routing protocol)

• Strong customer focus and enjoys problem solving

• Has a background in and passion for infrastructure - we're all about bare metal servers after all!

• Hybrid Set Up ; 2x Weekly Onsite

• Amenable to Rotating Schedule

• Amenable to work at Ortigas Center, Pasig

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.