Project and Program Senior Associate

rogram Senior Associate

Job Summary
Responsible for the delivery of technical projects with a focus on Controls Engineering aspects within a Data Center environment.

Responsibilities

Planning

• Plans through collaboration across functional teams to create simple business cases and independently collate project plans with an appropriate planning tool

Stakeholder Management

• Maps out stakeholder lists, consult on stakeholder requirements and pro-actively manage stakeholders needs and seek feedback

• Escalating only to resolve complex stakeholder issues

• Works with a number of stakeholders that may include regional/global stakeholders

Communications

• Recommends and agrees the level of communications appropriate for the project/program being delivered across functions with key stakeholders

• Uses consistent tools and templates and requires minimal feedback on messages delivered to audiences·

Risk Management

• Risk and issue management, planning and responses are identified at an appropriate level for the project complexity and risk management

• Captures risks and proactively puts plans in place to mitigate exposure to risks

Project/Program Delivery

• Is responsible for the delivery of projects across multiple functional groups

Resource Management (people, finances etc.)

• Produces resource/cost plans and estimates

• Tracks costs to plan, and manages changes to plans

• With support will remediate issues with external suppliers and contractors

Customer Care (For employees working in Customer Care and Experience)

• Manages complex customer deployments involving cross-functional teams, sometimes multi-site and multi-regional

• Creates and communicates with customers using detailed project plans with unique milestones and overall deployment schedules

• Engages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitments

• Has a fundamental technical knowledge of all Equinix products/processes

• Resolves issues and escalations independently (manager-assisted at executive level)

Qualifications

• 3+ years experience in Controls Engineering in a Data Center environment preferred

• At least a Diploma in a technical field preferred

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