Project and Program Senior Manager

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Responsible for resources to deliver complex and large strategic programs. Builds effective relationships with global and Japan local stakeholders.

Responsibilities

Planning

• Inputs into strategic business cases

• Plans large scale and/or complex programs often leading multiple functional teams (internally and externally) to deliver strategic business cases

Stakeholder Management / Communication

• Works extensively with internal and external global and Japan local stakeholders

• Has multiple communication responsibilities with external and internal stakeholders, locally and globally

Risk Management

• Complex and reputational risk management spans projects and strategy

• When faced with issues applies lateral thinking and analyses available information to solve complex problems

Project/Program Delivery

• Responsible for delivery of company wide/regional strategic programs, will mentor more junior program managers

Resource Management (people, finances etc.)

• Responsible for resources to deliver complex and large strategic programs and budget management/controls

Customer Care (For employees working in Customer Care and Experience)

• Manages implementation of unique customer solutions provided guidance to stakeholders on solution and process

• Develops unique program and project plans to manage implementation and determine best practices for new and/or unique products

• Meets with and presents to customer and internal executive stakeholders

• Manages internal company wide stakeholders on project teams, holds them accountable for meeting commitments while optimizing process and documenting changes

• Has an in-depth technical knowledge of all Equinix products/processes and assists in implementing new ones

• Resolves complex issues and escalations independently at all levels

• Leads cross-functional process development and documentation

• Documents lessons learned and drive changes with stakeholders

Qualifications

• Japanese and English language at business usage level

• 10+ years related work experience

• Diploma to a Bachelor's Degree preferred

• Managing Successful Programs Foundation certification preferred

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.