Sales - Partner Account Management Intern

very industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.

An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you're a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.

Why Join Equinix?

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

• Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.
• Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.
• Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.
• Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition "Shark Tank." This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.

Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!

Job Summary

Recruits and onboards country specific partner relationships (reseller, referral, and agent), leveraging Account Plans that will not have an integrated Equinix/Partner solution to achieve channel/company new bookings and enterprise new logo growth objectives.

Responsibilities

Onboarding:

• Facilitate customer onboarding, training (ECP, best practices), and resource sharing (user guides, FAQs, etc.).

Adoption and Success Management:

• Proactively monitors customer utilization, performance and compliance to drive product and process adoption.

• Able to articulate Equinix's products (current, future) to educate customers on concepts, practices, and recommend add-ons.

• Collect and manage customer feedback, providing information to relevant teams to improve customer experience.

Issue & Escalation Management:

• Assesses issue/escalation to validate, prioritize and progress accordingly.

• Ensure adherence to standard operating procedures, policies/rules/restrictions and resolve customer issues and escalations.

• Engage stakeholders and conduct post-mortem analyses.

Cross-Functional Collaboration:

• Collaborates across cross-functional teams (e.g., Delivery, Support, Sales, Marketing, Product, Operations) to enhance customer experience.

• Support organizational evolution and ongoing process improvements.

Who You Are (Requirements and Qualifications):

• Must be currently enrolled in an accredited university/college within Singapore and you are in penultimate year of your bachelor's degree studies (Graduation in 2027)

• Available to work full-time for the entire duration of the Summer semester (May - August)

• Ability to multi-task and work collaboratively and effectively in a fast-paced environment

• Prior experience in using CRM tools

• Ability to create accurate and punctual reports, deliver presentations, and share information and ideas with others

• Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new software

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here**.**