#JR-144110
Associate
Job Summary
The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
Responsibilities
Pre-Sales Administration and Transactions Coordination
Coordinates all pre-sales activity for small- and medium-size customers
Collects complete and correct data upfront
Validates data for accuracy
Keeps systems up-to-date with customer information and legal documents
Handles cases according to regional Case Management guidelines
Oversees quote approval process
Assists with New Customer set up
Handles issue between Sales Support and other internal groups
Operates in the optimized case load range
Works on small projects in addition to everyday role
Customer Engagement
Follows up with customer on required documents and missing information
Ensures Customer PO compliance
Follows up on orders
Assists with customer questions via email or phone
Assists with gathering preliminary QBR info
Complex Deal Support
Project manages single country, large, complex deals
Manages all changes and keeps the quote and documents up to date
Engages cross-functional teams to coordinate requirements against deadlines
Data Integrity
Handles Internal Service Tickets to resolve Credit and Billing issues
Drive data corrections in Siebel based on fall out report
Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
Process and Policy adoption and reinforcement
Trains Sales reps on new tools, processes, and policies
Delivers refresher trainings to address knowledge gaps
Communicates process improvements and enhancements to Sales Team
Qualifications
1+ years of relevant working experience preferred
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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.