Salesforce Platform Architect

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Job Summary

The Salesforce Platform Architect will be instrumental in designing and implementing a robust architecture to support our Lead-to-Cash transformation. They will contribute to long-term strategic planning for Equinix's Salesforce Org and ecosystem and work closely with IT product owners, business partners, and OCTO to define the architecture, security measures, scalability, and overall solution strategy aligned with our new processes.

The Platform Architect will design the architecture and technology strategy to support our Lead-to-Cash program, whose vision is "Make it easy for sellers to win and for leaders to coach and influence the outcome." The strategy will include a broader long-term scope of Sales Cloud, Marketing Cloud, Data Cloud, Forecasting, and Sales Planning (Territory/Quota and Communities).

Responsibilities

• Design and develop the overall Salesforce platform architecture and technology strategy for Equinix's new Salesforce environment, ensuring it aligns with our organization's IT strategy and business objectives

• Collaborate with stakeholders to gather and analyze requirements, translating them into scalable, reliable, secure, and efficient platform design and strategy leveraging out-of-box capabilities

• Define and maintain principles for the architecture and design of the Salesforce platform, ensuring scalability, reliability, security, and maximization of out-of-the-box capabilities

• Collaborate with IT teams to establish and enforce best practices for Salesforce org configuration, integration, and development, maintaining a streamlined user experience

• Lead the design and implementation of a complex, AI-ready, enterprise Salesforce environment, focusing on system integrations, data migrations, and leveraging native capabilities

• Develop system architectures to accommodate business, customer, and product growth, ensuring the platform can scale effectively as business demands increase across systems

• Provide technical guidance and mentorship to engineering and development teams, ensuring adherence to Salesforce best practices and architectural principles

• Partner with other architects and OCTO to ensure seamless integration of Salesforce with other enterprise systems and applications

• Identify integration points and develop data flow strategies using APIs and middleware. Document architectural designs, process flows, and guidelines for knowledge transfer and future development

• Monitor Salesforce platform performance, recommend optimizations, and stay updated on new Salesforce technologies to drive continuous improvement

Experiences:

Must-Haves

• 15+ years overall engineering experience, including 5+ years in a Principal Architect role. Proven experience designing Salesforce architectures for large enterprise implementations

• Experience in implementing or managing the Lead-to-Quote process in Salesforce, including Sales Cloud, and Marketing Cloud

• Experience with APEX, Visualforce, Flow, SOQL, and integrations

• Demonstrated experience with Salesforce Data Cloud, Forecasting, Territory/Quota Planning, and Communities

• Experience with Agile Hybrid Project Management tools and methodology (JIRA, Agile, Scrum teams)

Nice-to-Haves

• Experience with Salesforce Service Cloud and communities

• Experience with Salesforce platform integrations using REST/SOAP APIs, Web Services, and Data Loader

• Exposure to Salesforce AI capabilities such as Einstein, Co-pilot, and Agentforce, focusing on architecture supporting these tools. Data Cloud, Forecasting, Territory and Quota Planning, and experience with CPQ (Configure, Price, Quote) products

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or equivalent experience

• Current Salesforce Architect certifications (e.g., Technical Architect, Application Architect) and relevant Salesforce certifications (Administrator, Sales Cloud, Service Cloud) are highly desirable

• In-depth knowledge of SFDC capabilities and experience expanding on those capabilities through AppExchange and integration with external systems

• Strong knowledge of Salesforce technologies, including Apex, Visualforce, Lightning, and various integration methods

• Strong expertise in Salesforce DevOps practices, including CI/CD pipelines and version control systems. Excellent analytical and problem-solving skills, with the ability to assess complex enterprise environments to drive overall technology strategy

• Deep understanding of Campaign, Lead, Account, Contact, Opportunity, Case and Quoting processes

• Ability to manage confidentiality of information

• Quick learner of new systems, processes, and technology

• Ability to drive business consensus and simplify processes and designs

• Proven ability to work with cross-functional teams in a matrixed organization

• Ability to document interfaces and data flows

• Excellent written and verbal communication skills; able to Communicate complex technical concepts clearly and concisely to stakeholders at all levels

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.