Senior Billing & Credit Collections Analyst

e world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,100 cloud and IT service providers in 32 countries spanning six continents.

We are looking for a Senior Billing & Credit Collections Analyst LATAM for Brazil. The purpose of this position is to be a member of the Equinix LATAM finance team with a primary focus on billing, systems analysis of data and indicators. The ideal candidate must have a strong general finance background including competent analytical and critical thinking capability and fluent English.

What you'll be doing

Billing

• Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar

• Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

• Processes manual EPS invoices and PWO quotes as requested

• Reviews Invoices and conducts variance analysis, with sign off required

• Coordinates monthly invoice run

• Assists in month end close related tasks

• Leads on billing for regional and global accounts

Project Management

• Participates on projects and ad hoc assignments as needed

• Researches and provides backup for external audit requests

• Performs month end close activities including transfer and recon of AR

• Leads small projects

System and Process Efficiencies

• Implements and documents processes and procedures required by SOX

• Provides input into the on-going development and support of billing systems, processes, and policies

• Identifies opportunities for improvements and develops ideas to resolve System Operational Support

• Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs · Monitors CRM Queue and re-route unassigned correspondence per account assignment

• Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member

• Validates data against executed contracts

Reporting

• Produces and appropriately files reports and other data sources that are necessary for SOX controls

• Creates and distributes reporting for Management

• Coordinates reporting globally or regionally

Customer Support

• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues

• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

• Acts as First Line Support for approval requests and deal inquiries

• Leads regional or global customer support

What we'll expect from you

• Advanced English

• Bachelor's degree

• Previous working experience in a finance area

• Advanced Excel

• Solid experience in data analysis, indicators and KPIs

Why Equinix

Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.