Senior Sales Transaction Administrator

ess and procedures.

Responsibilities

Transactional Processing

• Monitors and manages quote request queues

• Is responsible for the creation of New, MACD, Amendment, Renewal, and Termination quotes and service orders

• Validates quoting info provided by Account Executive for non-standard quotes

• Follows up directly with AE on any clarifications or additional info required

• Is responsible for accurate and timely creation of all assigned quote requests, including initial quotes and revisions to existing quotes

• Ensures any/all non-system-managed approvals are properly obtained before quotes or other legal documents are released to customers

• Maintains complete and expert process knowledge and has the ability to coach/mentor junior QSS team members

• Contributes to RPO discussions, functional design & business requirements documents as required

Data Validation

• Ensures that all requests are processed accurately as per the request

• Is required to investigate data issues related to specific transactions

• Works on larger data investigation activities in order to correct database issues

Document Routing Administration

Service Order Validation & Configuration

• Maintains complete and expert process knowledge and can coach/mentor junior order management team members

• Contributes to RPO discussions, functional design & business requirements documents as required

• Assures accuracy of sales engineering specifications as per CRD documentation

• Maintains the ability to work all OM configuration requests from their respective queue within established SLO's

• Contributes in secondary responsibilities outside of pure order management tasks

• Takes on large project work and support all external requests related to established process

• Configures orders in the system "as-designed" and ensure work order creation and fulfillment dates

• Coordinates all in-flight service order changes/requests as needed

• Works in unison with the training resource to ensure that all processes and documentation is accurate and up to date

Qualifications

• 3+ years experience preferred

• Bachelor's degree preferred

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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