Technical Support Engineer (PH)

roviding an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I.

Responsibilities

Network Fulfilment

• A working knowledge of DWDM, Metro Ethernet transmission and must have undergone a basic training in optical and wireless networks with focus on SDH/OTN/IP transmission standards/protocols

• Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.

• Basic knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.

• Basic knowledge of the Ivorian telecommunication market and/or experience working in a telecommunications environment

• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app

• Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps

Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues

• Helps identify process gaps and issues

• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Release Management

• Obtains, creates and documents business requirements engaging multiple stakeholders

• Supports and manages cross-functional BRDs

• Works with the BSA's and Dev team on solution design and development

• Reviews functional design (FD)

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

• Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes

• Assist in performing user acceptance testing (UAT)

• May be responsible for ensuring UAT is fully planned and executed

• Assesses testing progress

• Updates process and procedural documentation

• Completes post deployment analysis

Project Management

• Supports project plans and resources, helping to ensure resources are in the right place at the right time

• Works with stakeholders to gain alignment through implementation and post-implementation stages

• Communicates team progress

• Applies appropriate project management skills and best practices including Lean Six Sigma

• Helps identify risks and issues

Reporting and Metrics

• Status reporting providing periodic project updates, highlighting risks, issues and concerns

• Performs ad-hoc reporting

CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts

• Updates CSI and Issues logs ensuring the relevant detail is provided

• Develops CSI opportunities for the wider team to review

Qualifications

• Bachelors Degree Or Equivalent Experience

• Proven years work experience in the configuration, operations and maintenance of optical fiber, Metro Ethernet, SDH/OTN equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.