Workplace Experience Associate

cross Equinix offices. You will uphold CRE's Four Keys- Safety, Courtesy, Efficiency, Community while supporting employees, visitors, and new hires, managing site logistics, and creating engaging on‑site events that build a vibrant workplace community.

Responsibilities

Operations & Customer Experience

• Manage one or more sites to meet Operational Excellence standards.

• Oversee daily office operations, serve as the on‑site CRE representative, welcome and assist employees and guests; manage visitor access and badges.

• Support new hires with onboarding and introduce CRE services.

• Keep reception and common areas clean, organized, and visitor-ready.

• Build strong relationships, anticipate needs, and deliver personalized service.

Events & Community

• Plan and deliver workplace events that energize and connect employees.

• Promote events through Office Raven Calendar, posters, and Viva Engage.

• Create "surprise and delight" moments (festive treats, seasonal themes, activities).

• Share event photos and support community engagement online.

Safety & Courtesy

• Maintain site safety and security; follow emergency procedures and escalation protocols.

• Respond promptly to tickets and customer inquiries with clear communication.

• Provide guidance on building policies, etiquette, and workplace navigation.

• Share site updates using approved CRE communication templates.

Efficiency & Site Support

• Manage mail, deliveries, Envoy check-ins, and office supplies when on-site alone.

• Raise or oversee Purchase Orders per CRE policy.

• Support office moves, openings, closures, and change projects.

• Coordinate with vendors, contractors, landlords, and internal partners.

• Advocate for CRE services and ensure the business understands our value.

• Support site projects and programs

Qualifications

• Bachelor's degree or equivalent hospitality/customer experience.

• Minimum 5 years in workplace operations, hospitality, events, or similar fields.

• Strong English communication and interpersonal skills.

• Ability to multitask, problem-solve, and manage projects effectively.

Behaviors

• Integrity, accountability, and strong work ethic.

• Proactive, positive, and customer‑centric mindset.

• Strong relationships and teamwork orientation.

• Clear communicator who raises issues and shares successes.

• Contributes to an inclusive, collaborative, high‑trust team culture.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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