Application Support Analyst - Dot Net

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• Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries)

• Creating and maintaining knowledge articles, scripted resolution "playbooks" and other support related documentation in knowledge base.

• Resolve scheduled Control-M job failures that run various processes including SSIS packages, simple file transfers, calls into web services, etc.

• Other duties and projects as assigned.

Required/Preferred Experience:

• 3+ years in a similar role providing application

• Should be adept with ITIL Service Operations methodologies (Incident, Problem and Change Management) and have experience with Service management tools like ServiceNow and JIRA.

• Good experience in log analysis, troubleshooting production and non-prod issues.

• Effective communication and problem-solving skills

• Comfortable writing or executing SQL queries using SQL Management Studio and ideally SSIS packages.

• Ability to work independently or within a team environment and handle multiple issues simultaneously.

• Familiarity using Control-M and writing scripts using PowerShell

• Good programming and troubleshooting skills in .Net and C#

• 5 years of consecutive residency in Canada and successful reliability screening check.

Nice to Have

• Exposure to or willingness to learn Microsoft CRM Dynamics.
• Experience in support and maintenance of REST, SOAP based application.
• IIS configuration and troubleshooting