Application Support - Dotnet

rs and IT groups for timely resolution. - Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries) - Creating and maintaining knowledge articles, scripted resolution "playbooks" and other support related documentation in knowledge base. - Resolve scheduled Control-M job failures that run various processes including SSIS packages, simple file transfers, calls into web services, etc. - Other duties and projects as assigned.

**Required/Preferred Experience:**  
  

-   5+ years in a similar role providing application
-   Should be adept with ITIL Service Operations methodologies (Incident, Problem and Change Management) and have experience with Service management tools like ServiceNow and JIRA.
-   Good experience in log analysis, troubleshooting production and non-prod issues.
-   Effective communication and problem-solving skills
-   Comfortable writing or executing SQL queries using SQL Management Studio and ideally SSIS packages.
-   Ability to work independently or within a team environment and handle multiple issues simultaneously.
-   Familiarity using Control-M and writing scripts using PowerShell
-   Good programming and troubleshooting skills in .Net and C#
-   5 years of consecutive residency in Canada and successful reliability screening check.

  
**Nice to Have**  
  
-   Exposure to or willingness to learn Microsoft CRM Dynamics.
-   Experience in support and maintenance of REST, SOAP based application.
-   IIS configuration and troubleshooting