**Responsibilities**  
  
**Job Description**  
  
The Back Office Operations Analyst (Payments/PAPP/ROT) is responsible for examining and completing requests regarding changes in payment(s) and/or term(s) for borrowers with student loans. The role entails using both internal tools and access to the loan servicing system to investigate and/or update repayment schedules or payments as set in the guidelines.  
  
**Skills and Experience**  
  

-   Min 1 year Student Lending Experience
-   High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s) and/or payments
-   Excellent keyboarding skills, with the ability to successful maintain high quality standards.
-   Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.
-   Excellent communication skills (verbal/written/interpretation).
-   Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations
-   Excellent time management skills, with the ability to adapt to an ever-changing environment.
-   Basic to intermediate mathematical skills would be preferred.
-   Must be flexible between 7:00 am and 5:00 pm, Monday through Friday.

Back Office Processing Agent

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Back Office Processing Agent

Finastra

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