Bilingual Technical Customer Support Associate

ng to paid subscription services

• Records, identifies and links key issues and patterns in ticketing systems and raise as escalations to next Tier of Support as appropriate;

• Identifies continuous improvement opportunities for processes which may improve customer experience;

• Other duties as assigned by your manager;

Required Skills & Experience:

• 1-2-year experience in a support role in a helpdesk/call center environment would be an asset;

• Product support, cross-selling opportunity and some sales experience would be an asset;

• PC Hardware and Software troubleshooting experience;

• Superior written and verbal communication skills in French and English (mandatory), additional languages would be considered an asset

• Previous experience using chatbot, digital communication engagement with customers

• Strong browser & Experience with Multiple Operating Systems support

• Ability to work independently, apply judgment, maintain stable performance under stress and flexibility in an evolving work environment**.**

• Mortgage broker or lending origination experience will be considered a strong asset

• Mortgage industry knowledge and Lending knowledge is a strong asset

Education/Certifications:

Post-secondary diploma or certificate holder experience