Expert Technical Consultant

the following:
Product knowledge

• Has acquired a solid understanding of the overall functionalities and capabilities in the product domain of Lending.

• Capable of properly validating requirements, reviewing specifications, and participating in the validation of new releases

• Uses solid understanding of market practice, 3rd party products, trouble-shooting, technical architecture and processes to add value by proposing product enhancements and improvements

Issue Investigation

• Handles complex cases and involves other parties from the Development Center, when necessary

• Follows Best Practices for case management and takes a systematic and methodical approach to resolving complex solutions

Case tracking

• Is capable of working on multiple tasks simultaneously, with regular interaction with the client

• Manages multiple tasks in parallel under pressure and when necessary promptly investigate issues on a remote basis

• Follows up on crisis to ensure the team is able to get client on track.

• Provides regular updates on projects, identifies risks and raises warning when necessary

Client interaction

• Engage in discussions with Customer on cases worked on.

• Travels onsite on client missions to drive case resolution and complete issue analysis, when necessary

Planning and Development

• Uses experience and high-level technical/functional knowledge to coach junior colleagues to solve cases and secure the delivery of the team's objectives

• Stays up-to-date in his product and technical knowledge via self-study and self-discovery

• Delivers on time and within the estimated timelines and is able to foresee impact of changing priorities

Required Experience:

• Strong Technical expertise with functional knowledge

• 8-12 years of experience

• Strong problem solving and analytical skills

• Strong Core Java coding skills

• Strong knowledge and experience on JAVA, databases.

• Strong in XML

• Strong in Writing Database queries

• Strong Trouble shooting experience using Java code and other tools.

• Should be able to analyse complex issues like memory heap garbage collection, CPU statistics, server logs, database logs and heap dumps

• Good time management and ability to manage multiple tasks in parallel under pressure

• Ability to work independently as well as being a team player

• Able to handle pressure when working on-site

• Able to provide input on the definition and implementation of projects

Qualifications & certification

• Basic degree: Preferably in Engineering / Mathematics / Computer Science/ Finance / Business Administration