IAM Engineer: SailPoint

a diverse team environment.

Responsibilities & Deliverables:

• Monitors, runs, and supports operations for the IAM program, ensuring appropriate provisioning and de-provisioning of access across various authentication and governance platforms, including SailPoint and DUO MFA, and indirectly, CyberArk and LastPass.

• Monitors ticket queues and shared mailboxes for IAM team applications, either handling the matter or escalating to the Engineering queues as appropriate

• Troubleshoots routine problems such as: issues with Source connectivity, Aggregation, and password changes

• Ensures that terminated users' access is removed according to corporate access management standards

• Works with application and business unit teams to define and configure roles for Role-based access control

• Gathers and normalizes data for quarterly access review procedures to ensure that user access is reviewed and approved by management

• Participates in audit support activities for both internal and external audits

• Routinely provides after-hours on-call support for critical systems and emergency response

• Identifies, escalates, and resolves potential access control and system risk issues

• Identifies opportunities to reduce problems, increase efficiency, and optimize support through process changes

• Creates runbook Documentation on the use of IAM tools for L1 Helpdesk.

• Manages documentation of IAM Standard Operating Procedures and service deliverables

• Performs other related duties as assigned in accordance with qualifications

QUALIFICATIONS REQUIRED

KNOWLEDGE / SKILLS

• IAM and general Information Security best practices

• Extensive knowledge of IGA solutions, specifically SailPoint IdentityNow (e.g.: writing search queries, using Postman to query the API, provisioning access, monitoring and addressing Source Health, managing accounts by automated and manual means - aggregation, correlation, and toggling status)

• Knowledge of LDAP/Active Directory, and relevant IT architecture

• Familiarity with: PKI architecture, SSL/TLS, MFA, and oAuth Principles

• Knowledge of bash commands and/or Powershell a plus

• Microsoft Office knowledge (especially Excel) a plus

• Capable of working cooperatively with leadership, other teams, teammates, and non-technical end-users in a challenging, dynamic, and global environment

• Ability to recognize actions that endanger the security posture or operational efficiency of the organization.

• Ability to successfully handle multiple priorities simultaneously

• Strong sense of urgency and commitment to meeting SLAs

• Excellent written and verbal communication skills

EXPERIENCE

• A minimum of 2 years of work experience performing IGA functions using a modern IGA platform (such as SailPoint IdentityIQ, Saviynt, or Forgerock)

• A minimum of 3 months of work experience supporting and administering SailPoint IdentityNow

• Experience managing DUO or another MFA solution a plus

• Experience with password manager technologies (e.g., LastPass) and remote session governance (e.g., CyberArk) a plus

• Experience in meeting goals in a fast-paced environment that can require reprioritizing and balancing needs

EDUCATION / CERTIFICATIONS

• Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Computer/Data Systems Management or a related field or discipline is preferred.

Shift Timings:1.30 PM(IST) Or 1.30PM-10.30PM(Weekday Timings)