**What will you contribute?**  
  
This role will report into the head of LMS and be focused on a customer book of work which exceeds 10m in revenue through the North American Region on both the project delivery side and live customer maintenance and support.  
  
**Responsibilities & Deliverables:**  
  
Your deliverables will include, but are not limited to, the following:  
  

-   Delivery Governance of all North American customers in their onboarding phase
-   Key Escalation Point for LMS Customers in the North America Region (predominantly covering both Canada and North America)
-   Matrix Leadership and work prioritization of the Mexico Operations teams for LMS
-   Management of onshore consultancy and project management resources in North America for the LMS team.
-   End State Process Definition and Design (Project Delivery and Services)

  
**Required Experience:**  
  

-   C Suite Engagement and Management (5+ Years)
-   Extensive Delivery Experience within the Financial Services Domain (10+ years)
-   Extensive Team Management Experience (10+ years)
-   Understand Complex Lending and Trade Financing Products
-   Deep experience in process definition and management
-   Exposure to ITIL framework and delivery of services within this context
-   Exposure to AGILE and WATERFALL delivery methodologies from an implementation experience
-   Exposure to Audit principles and controls
-   Exposure to Project Delivery and Service Delivery Tools such as JIRA, Service Now and Microsoft Project

LMS NAM Regional Services Director

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LMS NAM Regional Services Director

Finastra

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