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Repayment Counsellor/Call Center Representative

Finastra

Mississauga, Canada

#10565

Position summary

mation. Understand the importance of escalating issues for resolution following established escalation processes

  • Document, summarize and update the Account Management System for all activity as agreed to with loan borrower at point of contact

  • Positively represent Finastra in all interactions with borrowers to achieve results to achieve the best interests for the organization

Skills and Knowledge

  • Knowledge of basic accounting skills to perform basic mathematical calculations

  • Computer proficiency and keyboarding skills.

  • Ability to talk and type quickly and accurately

  • Demonstrated oral and written communication skills

  • Ability to navigate and understand product/process guides and training material

  • Excellent problem-solving skills and ability to think quickly and logically

  • Exceptional attention to detail and the ability to work with minimal supervision

  • Ability to deal with emotional and irate borrowers, while maintaining a professional demeanor

  • Strong aptitude for learning new systems and technologies with the ability to integrate

Experience

  • 1-2 years progressive experience in a Call Centre, Customer Service or Telemarketing environment would be an asset

  • Completion of High School

  • Ability to clear background checks including Credit, Criminal and Reliability Clearance

  • Able to be flexible to work during hours of operation of 6:30 a.m. to 11:00 p.m. Monday through Friday and 9:00 a.m. - 5:00 pm Saturday (occasionally-probably once or twice a year).

  • Work all assigned shifts, potential to change on a quarterly basis

  • Willing to work overtime, as needed

  • Bilingual (French) would be a bonus for our Bilingual positions.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially