Repayment Counsellor

point of contact

• Positively represent Finastra in all interactions with borrowers to achieve results to achieve the best interests for the organization

Skills and Knowledge

• Knowledge of basic accounting skills to perform basic mathematical calculations

• Computer proficiency and keyboarding skills.

• Ability to talk and type quickly and accurately

• Demonstrated oral and written communication skills

• Ability to navigate and understand product/process guides and training material

• Excellent problem solving skills and ability to think quickly and logically

• Exceptional attention to detail and the ability to work with minimal supervision

• Ability to deal with emotional and irate borrowers, while maintaining a professional demeanour

• Strong aptitude for learning new systems and technologies with the ability to integrate

Experience

• 1-2 years progressive experience in a Call Centre, Customer Service or Telemarketing environment would be an asset
• Completion of High School
• Ability to clear background checks including: Credit, Criminal and Reliability Clearance
• Able to be flexible to work during hours of operation of 6:30 a.m. to 11:00 p.m. Monday through Friday and 9:00 a.m - 5:00 pm Saturday
• Work all assigned shifts, potential to change on a quarterly basis
• Willing to work overtime, as needed
• Bilingual (French) preferred.