Senior Support Engineer

ise-shared services.) The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements.

Responsibilities & Deliverables:

Your deliverables as Senior Support Engineer will include, but are not limited to, the following:

• Tests, debugs, analyzes and fixes application problems/issues

• Works closely with stakeholders to fix issues in a timely fashion

• Interacts with internal stakeholders to support product releases and/or resolve program problems

• Participates in platform design meetings and analyzes user needs to determine technical requirements

• Designs and develops high-quality scripts for automation and maintenance of the platform

• Follows the software development lifecycle process

• Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.

• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases, providing advice for interfacing monitoring services with the Cryptographic key management platform

• Escalates performance issues, unresolvable incidents and service interruptions to both internal and external technical support. Creates and updates incident records in the system's tracking system.

• Updates & maintains a comprehensive testing protocol for the system instance upgrades to certify all applications for use after the upgrade is completed.

• Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production

Required Skills & Experience:

Technical skills:

• Azure Kubernetes Services

• GitOps - FluxCD

• OSS - development practices

• GitHub

• Helm Charts

• YAMLs

• Azure Cloud Platform

• Docker - Containerization skills

• NGNIX - Ingress (nice to have)

• CI/CD & Version Management

• Grafana/Prometheus

• Akeyless Platform (nice to have)

• Azure AD

• BigFix Patch and Automation

• Venafi Certificate Management

Soft Skills:

• Ability to support solutions to a variety of technical problems of moderate scope and complexity independently.

• Strong oral and written communication skills

• Experience working with global delivery teams.

• Proven ability to deliver in a fast paced, complex technical environment.

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