Technical Customer Support Specialist - SWIFT and SIC/euroSIC

Qualifications and Experience:

• Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industr

• Proven expertise in SWIFT, SIC/euroSIC systems, as well as financial messaging protocols

• Expertise in SECOM beneficial

• Excellent written and verbal communication skills in German (native level) and proficient in English

• Proficiency in using Microsoft 365 applications, including Outlook, Excel, and Word

• Strong analytical and problem-solving abilities to recognize complex relationships and dependencies

• Proactive and assertive approach to escalating issues and collaborating with relevant teams

• Flexibility to work in a shift-based environment, including early morning and late evening hours

Our Commitment to Inclusivity

At Finastra, we are committed to creating an inclusive and diverse work environment. We welcome applications from individuals of all backgrounds, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity fosters innovation and drives our success.

If you possess the technical expertise, customer-centric mindset, and the drive to excel in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and play a crucial role in delivering exceptional support to our valued clients.